Re-Do

I was discussing in my last post about the elevator situation. I was reminded that I didn't explain what happened. The situation with this precious Dad and his little boy. We were not able to put the elevators on by-pass while they went down to the car. I was so frustrated that they had to ride the elevator during this time with the possibility of stopping 4 or 5 times on the way. That is when I wrote my letter to the President of Cone Health. He listened and actually responded. I was so excited. Now I am on a mission to follow up. I don't want any family to have to deal with that again.